Refund Policy

Effective date: January 1, 2025

Refund Policy

At stockr.org, we strive to ensure every transaction is fair and transparent. This policy outlines how refunds work on our platform.

Eligibility for Refunds

You may be eligible for a refund if:

  • The product does not match the seller's description.
  • The product is invalid, expired, or non-functional.
  • The product was not delivered after purchase.
  • You receive fewer items than the quantity purchased.

Dispute Window

Each product has a dispute window set by the seller (between 1 and 72 hours from purchase). You must open a dispute within this window to be eligible for a refund. After the window closes, the sale is considered final.

How to Request a Refund

  1. Navigate to your order in the dashboard.
  2. Click "Open Dispute" within the dispute window.
  3. Provide a detailed description of the issue.
  4. Wait for the seller to respond (24-hour deadline).
  5. If unresolved, request admin intervention.

Refund Types

  • Full Refund: The entire purchase amount is returned to your account balance.
  • Partial Refund: An admin may issue a partial refund based on the circumstances.
  • No Refund: If the dispute is found in the seller's favor, no refund is issued.

Refund Method

All refunds are credited to your stockr.org account balance. We do not process refunds to external payment methods or cryptocurrency wallets.

Auto-Resolution

  • If a seller doesn't respond within 24 hours, the buyer receives an automatic full refund.
  • If a buyer doesn't respond to a seller's reply within 24 hours, the dispute is closed without a refund.

Non-Refundable Scenarios

  • The dispute window has expired.
  • The buyer has already used or consumed the product.
  • The issue is not related to the product itself.